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Privacy Policy

Last updated: April 3, 2026

1. Introduction

Carelog Analytics ("we," "us," or "our") is committed to protecting the privacy of our users and the individuals whose data is processed through our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our analytics platform.

2. Information We Collect

2.1 Information You Provide

  • Account registration details (name, email address, company name)
  • Contact form submissions and demo requests
  • Billing and payment information (processed by our payment provider)
  • Communications you send to us (support requests, feedback)

2.2 Information Collected Automatically

  • Device and browser information (type, operating system, language)
  • IP address and approximate location
  • Usage data (pages visited, features used, session duration)
  • Cookies and similar tracking technologies

2.3 Data Processed on Behalf of Our Customers

Our platform processes operational data from home care agencies, which may include data sourced from third-party systems such as WellSky, Paradox, HubSpot, and ZOHO. This data is processed on behalf of our customers in accordance with our Data Processing Agreement and applicable regulations including HIPAA where applicable.

3. How We Use Your Information

  • Provide, maintain, and improve our platform and services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send product updates, marketing communications, and newsletters (you may opt out at any time)
  • Monitor usage patterns to improve user experience
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations

4. HIPAA Compliance

Where our services involve the processing of Protected Health Information (PHI) on behalf of covered entities, we act as a Business Associate under HIPAA. We maintain appropriate administrative, physical, and technical safeguards to protect PHI in accordance with the HIPAA Security Rule. A Business Associate Agreement (BAA) is available upon request for qualifying customers.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service providers who assist in operating our platform (hosting, payment processing, analytics), bound by contractual obligations to protect your data
  • Legal authorities when required by law, court order, or governmental regulation
  • Business transfers in connection with a merger, acquisition, or sale of assets, with prior notice to affected users

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, regular security assessments, and monitoring. While no method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your information.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Customer operational data is retained in accordance with the terms of our service agreement.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing activities
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at admin@careloganalytics.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: